moja7's Privacy Policy
Your personal information is completely safe with us. Find out in detail on this page how moja7 collects, uses, and protects your information.
Introduction & Scope
moja7 is a trusted online gaming platform for players in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") describes how moja7 collects, stores, processes, and shares your personal information with third parties.
This Policy applies to moja7's website, mobile version, and all related services. By registering on or continuing to use our platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the platform.
This Policy has been written in Bengali. In the event of any linguistic ambiguity, the Bengali version shall be considered final and binding.
This Policy may change from time to time. For significant changes, we will notify you via your registered email address or through a notice within the platform. Continuing to use the platform after the updated date will be considered acceptance of the revised Policy.
Information We Collect
moja7 collects various types of information to operate its services properly. This information comes from three main sources: information you provide directly, information collected automatically, and third-party sources.
2.1 Information You Provide Directly
The information you provide during registration and account management includes:
- Full name and date of birth (for identity verification)
- Email address and mobile number
- Current address
- Mobile financial service details (bKash, Nagad, Rocket, Upay) and bank account information
- Identity verification documents (National ID card or equivalent)
- Content of communications with customer support
2.2 Automatically Collected Information
The following information may be collected automatically while using the platform:
- IP address and device type
- Browser type and version
- Page visit times and frequency
- Gaming history and transaction records
- Cookies and similar tracking information (details provided below)
2.3 Information Received from Third-Party Sources
For identity verification, fraud prevention, and payment processing, we may in some cases receive information from trusted third parties. This collection of information is always done in compliance with applicable laws and regulations.
Purpose of Using Information
moja7 uses collected information only for specific and legitimate purposes. We do not use your information for any unauthorized or irrelevant purpose.
Account Management
Information is used to create, verify, and manage your account, and to ensure secure login.
Financial Transactions
Used to process deposits and withdrawals, detect fraud, and ensure financial security.
Customer Support
Necessary information is used to resolve your complaints or questions accurately and promptly.
Security & Protection
Information is used to maintain platform security, prevent unauthorized access, and ensure responsible gaming.
Service Improvement
Information is used analytically to improve our platform's functionality, game layout, and user experience.
Communication & Notifications
Used to send important account notifications, policy updates, and, subject to your consent, promotional messages.
Information Sharing & Disclosure
moja7 does not sell or rent your personal information. However, information may be shared with trusted third parties in specific circumstances:
4.1 Service Provider Partners
We engage specialist service providers for tasks such as payment processing, identity verification, data analytics, and cybersecurity. These partners may only use your information for purposes specified in the contract and are required to comply with our privacy standards.
4.2 Legal Obligations
We may be required to share information with law enforcement agencies in response to court orders, legal demands from government or regulatory bodies, or when necessary to protect the safety of our users or the public.
4.3 Business Transfers
In the event of business changes such as mergers, acquisitions, or asset sales, your information may be transferred. In such circumstances, we will notify you in advance and the new party will ensure protections equivalent to this Policy.
Important: moja7 never sells your personal information to third parties for advertising, marketing, or any other commercial purpose.
Cookies & Tracking Technology
The moja7 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and running the platform's core functions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (such as language and theme). You can disable these, but you may lose some features.
- Analytical Cookies: Used to understand how users interact with the platform, which helps us improve our services.
5.2 Cookie Controls
You can control or delete cookies by changing your browser settings. However, disabling essential cookies may disrupt some core functions of the platform.
Data Storage & Security
moja7 employs industry-standard security measures to keep your personal information secure.
6.1 Security Measures
Our security framework includes:
- SSL/TLS encryption — ensures protection during data transmission
- Encrypted database storage — sensitive information is kept in encrypted form
- Two-Factor Authentication (2FA) option
- Regular security audits and vulnerability assessments
- Limited data access by trained staff only
6.2 Data Retention Period
We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations. Once that period expires, the information is securely deleted or anonymized.
Transmitting data over the internet or storing it electronically is not 100% secure. We strive for the highest level of protection, but we cannot guarantee complete security. If you suspect a security breach, please contact [email protected] immediately.
Your Rights Regarding Your Information
As a user of moja7, you have the following rights over your personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
If there are any errors in your personal information, you can request that they be corrected.
Right to Deletion
In certain circumstances, you may request that your information be deleted, though complete deletion may not always be possible if legal obligations exist.
Right to Restrict Processing
In certain cases, you may ask us to limit the processing of your information.
Right to Object to Marketing
You may request to stop receiving promotional or marketing messages at any time.
Right to Data Portability
You may request a copy of your information in a structured, commonly used format.
To exercise these rights, contact us via email at [email protected] or directly through the 24/7 live chat. We will verify your request and respond in a timely manner.
Protection of Minors
moja7 strictly provides services to individuals aged 21 and above. We do not intentionally collect any personal information from minors.
An age verification process is followed at registration. If we suspect that a user is under 21, we will immediately suspend that account and delete all associated information.
If a parent or guardian believes their child has registered using false information, please contact [email protected] immediately.
International Transfer of Data
Some of moja7's service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, all such transfers are made with the following assurances:
- A data protection agreement is in place with the receiving party.
- Protection equivalent to our Policy is ensured.
- Only the minimum information necessary to provide the service is transferred.
- Your rights to deletion and correction remain in place even after the data has been transferred.
Policy Changes & Updates
This Privacy Policy may be updated from time to time to reflect changes in applicable law, technology, or our services.
For significant changes, we will notify you via your registered email address or through a clear notice within the platform. The updated date will be displayed at the top of this page. Continuing to use the platform after the updated date will be considered acceptance of the revised Policy.
We recommend that you review this page regularly so that you are always informed of the latest information.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact moja7's privacy team:
Email Support
Live Chat Support
24/7 support in Bengali and English is available directly through the platform.
After receiving your request or complaint, we will try to respond as quickly as possible. More complex matters may take a little longer to resolve, but we give every case our full attention.
We hope this Privacy Policy clearly reflects our commitment to protecting your information. moja7 always provides its services on the basis of transparency and trustworthiness, and protecting your privacy is one of our highest priorities.