Frequently Asked Questions
moja7 FAQ — answers to all your questions
From withdrawals to mobile use, BPL betting to account security — everything you want to know about using moja7, all in one place.
To make your experience on moja7 always easy and secure, we have compiled the most frequently asked questions in one place. Below you will find more than twenty questions and answers divided into four sections — withdrawal rules, tips for playing on mobile, betting on BPL and international matches, and account security. Click on any question to see the answer. If you have any other issues, our 24/7 live chat support is always here for you.
Frequently Asked Questions
Withdrawals
Yes, to request a withdrawal on moja7, the funds will be sent to a bKash, Nagad, Rocket, or Upay wallet registered under the same name and mobile number linked to your account.
Withdrawals to third-party numbers are not possible. This keeps your funds secure and helps prevent money laundering.
The minimum withdrawal amount from moja7 is ৳1,000. Requests below this amount cannot be processed.
This limit applies to all methods — bKash, Nagad, Rocket, Upay, or bank transfer. Please check your balance before requesting a withdrawal.
Yes, moja7's withdrawal service runs 24 hours a day, 7 days a week. You can submit a request on Fridays, Saturdays, or public holidays.
Requests submitted at any time — day or night — are typically processed within 10 to 45 minutes.
Once your withdrawal request is verified, the funds usually reach your wallet within 10 to 45 minutes.
bKash and Nagad transfers are often completed faster. Bank transfers may take a little longer due to the bank's own processing.
If you haven't received your funds after a long wait, contact us via live chat.
moja7 supports withdrawals via bank transfer. Major commercial banks in Bangladesh are generally accepted, including Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Mutual Trust Bank.
To confirm, check your account settings or contact us via live chat.
Mobile Use
moja7 runs smoothly on smartphones and tablets running both Android and iOS. You can also play from a desktop or laptop through a browser.
Chrome, Firefox, Safari, and Edge are all fully supported. Keep your browser and operating system updated for the best experience.
Clear your browser's cache and cookies — this often resolves the issue. In Chrome, go to Settings › Privacy and Security › Clear browsing data
and select "Cached images and files" and "Cookies" to clear them. If the problem persists, check your mobile data or Wi-Fi connection.
On Android, open Chrome and go to moja7.lat, then tap "Add to Home screen" from the browser menu.
On iPhone, tap the share icon in Safari and select "Add to Home Screen". After that, you can open it directly from your home screen just like an app.
Yes, moja7 is fully mobile-optimized. Slots, live casino, fishing games, cricket betting — everything runs smoothly in a phone browser.
You can enjoy the full service without downloading a separate app. Keep a good internet connection for video streaming in live games.
If your connection drops, the bet outcome is safely recorded on the server. When you reconnect, the latest state will load. Every round in live games is managed server-
side, so results are recorded correctly even if your network is interrupted. Log back in quickly.
BPL & International Matches
Yes, moja7 offers in-play or live betting. Even after a match starts, you can place bets on markets like
over/under, next wicket, and runs in the next over. Odds change in real time, so timing your decision is important.
In the decimal odds system, if the odds for a result are 2.50, a ৳100 bet will return a total of ৳250 (meaning ৳150 profit).
Simple formula: stake × odds = total return. The higher the odds, the greater the potential profit — but the chance of winning is generally lower.
An accumulator bet (or parlay) combines multiple selections into a single bet. If all selections are correct, the odds are multiplied together to create a larger payout.
For example, selecting both the toss winner and match winner in a Bangladesh vs India match gives you combined odds. The risk is higher, but so is the potential return.
On moja7, the most commonly used cricket betting markets are match winner, toss winner, top run-scorer, top wicket-taker, over/under total runs, and runs per over.
Ball-by-ball markets are also available in T20 format, making the game even more exciting.
Yes, moja7 offers betting markets for BPL as well as various international tournaments including the ICC T20 World Cup and IPL.
Bangladesh Tigers matches come with additional markets. You can find the full list of markets in the sports section.
Security & Privacy
Change your password immediately and contact us via live chat or at [email protected]. Our security team will temporarily suspend the account and
begin an investigation. At the same time, change your bKash or Nagad PIN and notify your bank or mobile banking provider
about any unrecognized transactions.
moja7 uses SSL (TLS) encryption to protect all your personal and financial information. This means all data exchanged between your browser and our servers
is encrypted. Personal information is never sold or shared with third parties.
Never. Employees of moja7 or any legitimate organization will never ask for your OTP, bKash PIN, Nagad PIN, or password.
If anyone asks for this information, it is a fraud attempt. Disconnect immediately and inform our support team.
Use a password of at least 12 characters that combines uppercase letters, lowercase letters, numbers, and special characters (such as @, #, $).
Do not use your name, date of birth, or phone number as your password. Do not use your moja7 password on any other site.
Always check that moja7.lat is correctly typed in your browser's address bar and look for the lock icon (SSL).
Be cautious of similar-looking domains such as "moja77", "moja7-bd", "moja7login", etc. If in doubt, access the site by typing moja7.lat directly,
not by clicking any link.
Still have questions?
Our skilled support team is ready to help you in Bengali and English, 24 hours a day, seven days a week.
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